In order to maintain the highest level of service standards at Encore Boston Harbor, the manager should be knowledgeable of all job responsibilities of each position within the Front Office operation. This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction as it relates to this operation. Oversight of these two distinctive areas includes but is not limited to: Guest Arrivals/Departures, Guest Folio Review/Service, Front Desk Call Center, Night Audit, Group Arrivals/Departures, VIP Arrivals/Departures, Private Access Operations, Guest Relations Operations, Casino Revisions Review, and VIP Lounge Operations.

The Encore Boston Harbor Manager – Front Office is responsible for the daily operations of the Front Office, inclusive of the Resort and Tower Suite. Situated on the waterfront along the Mystic River and connected to Boston Harbor, Encore Boston Harbor includes a six-acre park along the water that features a harbor walk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences that overlook the Encore Harbor Walk.

At a total cost of $2.6 billion, it is the largest private single-phase development in the history of the Commonwealth. Encore Boston Harbor is a luxury global destination gaming resort that features 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces.

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